Pudu Ria Florist has been a trusted name in the flower industry since 1999. offering customers in Malaysia and neighboring countries the largest selection of 10,000+ fresh flowers, foliage, dried and preserved flowers, potted plants, and floristry accessories.
Customer satisfaction has always been their top priority. That's why they cut out the middle man and source their flowers directly from local and international growers to ensure that every flower even its stem is of the highest quality and value.
This definitely shows how they go the extra mile to keep their customers satisfied… but faced a common challenge faced by many businesses in today's digital age: how to keep up with the competition and satisfy customers while they are on the go.
When they realized that the world is going mobile, they were determined not to be left behind in today's fast-paced world. They knew they had to make their business available at their customers' fingertips, and that's when they partnered up with Shop2App to create a mobile app for their florist store.
Their Shopify mobile app now allows customers to order flowers and arrange for delivery with just a few taps on their smartphones. Pudu Ria uses the Zapiet integration, powered by Shop2app to deliver garden fresh flowers in just 30 minutes. Customers who prefer to skip the delivery still got covered with their convenient store pickup option.
Using the app, they are also able to manage their inventory, track customer orders, and offer special deals and promotions to their most loyal customers. And for customers who can’t get enough of their fresh flowers, their weekly flower bunch subscriptions can be booked right from the app becoming a big hit for their revenue.
Pudu Ria's mobile app, powered by Shop2App, has been a game-changer! Within just a few months of the app launch, sales skyrocketed by a whopping 23%. It's no wonder their customers must be tapping, tapping, tapping away on their smartphones to get their hands on fresh flowers.
Although with 10,000+ varieties, choosing flowers could have been a hefty task for their customers. But with the search bar right on top of the app, finding the perfect bunch was a breeze for them.
The user-friendly interface combined with the convenience of being able to order flowers anytime, anywhere has attracted X+ new customers and is keeping old ones coming back for more.
Shop2App also saves them 20+ hours a week by automating their marketing campaigns that once consumed hours of their time each day. This also includes automatically sending push notifications for fresh batches, seasonal flowers, cart abandonment, etc.
Moreover, their blog section on the app containing valuable insights for flower enthusiasts has also led to increased customer engagement.
And finally, the wishlist feature of the app allows customers to save their favorite flowers for later making it easier to reorder their must-haves and most-loved bunches even at the last moment.
Today, Pudu Ria Florist is blooming in the face of competition while expanding their reach and cultivating a loyal customer base. From local to global, they're delivering breathtaking flowers for every occasion through their Shopify mobile app, powered by Shop2App.
If you aspire to go global, a mobile app becomes a necessity. Book a demo with Shop2App and start writing your success story.