Smartphone users are increasing by leaps and bounds. According to Statista, currently, 3.5 billion people worldwide use smartphones to achieve their day-to-day needs, be it cab booking, online ticket purchasing, reading news, shopping, and managing businesses or Mobile Commerce.
In this post-pandemic era, we are dependent on a quick and contactless search for anything online. Remember, the audience is always searching first on their smartphones.
In this post-pandemic era, we are dependent on a quick and contactless search for anything online. Remember, the audience is always searching first on their smartphones.
1. Promote Customer Loyalty
1. Promote Customer Loyalty
Starbucks Rewards Program generates customer loyalty and better revenue. It allows members to check their gift card balance, points, and mobile orders via phone, website, in-store, and on the user-friendly app. This ability of omnichannel communication attracts customers, which encourages engagement at many levels.
How does Starbucks generate customer value and loyalty?
How does Starbucks generate customer value and loyalty?
2. Improved Communication via Push Notifications
2. Improved Communication via Push Notifications
Improve your Customer Delight by providing a better Customer Support channel via Mobile app for your. brand
Mobile App act as an additional channel of customer service. . It is a platform where your customers can directly interact with the brand and your brand name feels more real to them. They can even talk with a representative and set up appointments at their convenience.
