Meet Matcha.com

Matcha.com is a highly regarded purveyor of authentic, premium-grade matcha tea sourced directly from traditional Japanese tea farms. Since its inception, the company has been dedicated to providing the global community with the highest quality matcha tea while promoting the health benefits and rich cultural history associated with this traditional Japanese drink.

The brand has quickly made its mark in the competitive health and wellness sector, standing out with its exceptional quality products, knowledgeable customer service, and commitment to ethical and sustainable practices.

The Retention Challenge

Matcha.com introduced Matcha Prime™, a tea subscription program for its most loyal customers. The program instantly saw a massive influx in subscriptions.

However, retaining customers was difficult.

Ineffective Communication

There was no real-time interaction with the customers. Any important information, like delivery status or promotional offer, was shared by either email or SMS. Both of which could be easily overlooked.

Low Customer Engagement

The absence of personalized in-app notifications resulted in a multitude of missed opportunities. These alerts play a vital role in capturing the users' attention leading to engagement and retention.

Difficult Subscription Management for Customers

Without an intuitive platform for customers to manage their subscriptions, Matcha was experiencing higher churn rates. This tedious process led to customer dissatisfaction.

Get your mobile app

Matcha Mobile App Results

45%
increase in Retention
32%
Increase in Repeat Purchases
28%
Increase in UGC

The Solution

Personalized Mobile App tailored to improving Subscriptions

Personalized Experience for Customers

Matcha.com launched their retention-focused mobile app with Shop2app in less than 1 week and saw a steady increase in customer engagement in a short period.

The app was on-brand, and fully customized to ensure that customers connect with the brand in a personalized manner.

Quicker to Manage Subscriptions

Subscriptions can be skipped or paused using an app at any time and from any location. All subscription delivery, status, and payment information is transmitted via push notifications, which are real-time and appear right on your phone screen.

Push Notifications

Matcha.com leverages Deep App Links and Push Notifications to deploy retention and win-back strategy with minimal effort.

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No Coding Required. Drag. Drop. Launch!

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Frequently Asked Questions

Can my Shopify Plus Store be converted to an Android and iOS app?

Yes Shop2app does exactly that! It converts your Shopify Plus Store into an easy-to-use & customer friendly mobile app!

Are the mobile app and Shopify store interconnected?

Yes! Your app will always be in real-time sync with your Shopify store. Products, collections, pricing, inventory & discounts are all updated in real time.

Do you help in designing the mobile app for my shopify store?

Sure thing! Our team will help you end-to-end in designing the app and launching it to both the App Store and Google Play Store with all your latest products and discounts!

How much time does it take to launch the app?

Shop2app can be set up in no time. It will take 1 - 5 hours to set up the preview app.

From there it will take a few days to 2 weeks to get approved in the Google/Apple stores and have your mobile app available for download by your customers.

Would I need a developer for setting up the app?

Nope! Our team will help you set it all up. You don’t need a developer at all to begin with. However if you do require some customizations, our team is happy to help with the process