Pudu Ria

Since 1999, Pudu Ria Florist has been a well-known name in the floral market. It offers the widest assortment of fresh flowers, foliage, dried and preserved flowers, potted plants, and floristry accessories to consumers in Malaysia and neighbouring countries. 

Customer satisfaction has always been their top priority. That is why they do not involve middlemen and source their flowers directly from local and international growers to ensure that every flower, even its stem, is of the highest quality and value.

Challenge: Lack of Serviceability

They realized that with the world going mobile, it would be difficult to keep up with their competition without a mobile app of their own. A website did not provide the flexibility of ordering from anywhere, at anytime.

Hence, lack of serviceability on-the-go was turning out to be a major crowd deterrent.

Challenging Subscription Handling

Pudu Ria's churn rates were exacerbated by the absence of an intuitive mobile app for subscription management, making the process cumbersome for customers .

Low Customer Engagement

The unavailability of tailored in-app alerts presented a missed chance to significantly enhance customer engagement. This gap, in turn, affected the potential for boosting customer loyalty and retention.

Ineffective Communication

There was no real-time interaction with the customers. Any important information, like delivery status or promotional offer, was shared by either email or SMS. Both of which could be easily overlooked. 

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Pudu Ria Mobile App Results

Increase in LTV
Increase in sales
Increase in customer engagement

The Solution

Personalized Mobile App tailored to improving serviceability on-the-go

Multi-Level Categorization

With a mobile app, the large catalogue of flowers, plants, and accessories was categorized using an innovative multi-level categorization feature by Shop2App. Now the customers can easily locate the product they are looking for without having to scroll down infinitely.

Easier to Manage Subscriptions

With an app, it is possible to skip or pause subscriptions anytime, anywhere. All the information about the subscription delivery, status, and payment is sent through push notifications, which are real-time and appear directly on your phone screen. It has led to an increase in sales by a whopping 23%.

Local Delivey

Leveraging Zapiet integration, Pudu Ria facilitates scheduled local deliveries for its customers. Customers select their preferred date and time from an interactive calendar interface. Subsequently, the floral arrangements are promptly delivered adhering to this pre-determined schedule. 

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Frequently Asked Questions

Can my Shopify Plus Store be converted to an Android and iOS app?

Yes Shop2app does exactly that! It converts your Shopify Plus Store into an easy-to-use & customer friendly mobile app!

Are the mobile app and Shopify store interconnected?

Yes! Your app will always be in real-time sync with your Shopify store. Products, collections, pricing, inventory & discounts are all updated in real time.

Do you help in designing the mobile app for my shopify store?

Sure thing! Our team will help you end-to-end in designing the app and launching it to both the App Store and Google Play Store with all your latest products and discounts!

How much time does it take to launch the app?

Shop2app can be set up in no time. It will take 1 - 5 hours to set up the preview app.

From there it will take a few days to 2 weeks to get approved in the Google/Apple stores and have your mobile app available for download by your customers.

Would I need a developer for setting up the app?

Nope! Our team will help you set it all up. You don’t need a developer at all to begin with. However if you do require some customizations, our team is happy to help with the process